All products are guaranteed to be free from defect and will be as pictured and described on the website. If you receive a product that does not meet this guarantee, a free replacement will be shipped at no charge to you. Certain items may have an additional manufacturer warranty and will be stated in the product descriptions.
Returns| Refunds| Exchanges
There is a proper procedure to follow to return items.
Return Policy for Non-Defective and Non-Broken Items
The return of such items must be made within 30 days. There will be a 20% re-stocking fee on such items. Shipping costs will not be refunded on such returns. Remember: Returns can not be accepted after 30 days. There are not returns on imprinted items.
How to Return Merchandise
Return Policy for Broken or Defective Items
If you receive a broken or defective item:
Shipments are insured and included in the cost of each item.
We ship only within the Continental United States. Shipping does not include Hawaii and Alaska. We do not ship internationally, not even to Canada.
There are no additional shipping costs. They are included in your purchase of each order.
All orders are shipped via United Parcel Service (UPS) unless:
Estimated Transit Time
Sold Out or Out-of-Stock
Item availability is updated daily, Monday through Friday. If an order is placed for an item that has quickly sold out, and estimated arrival date will be provided (if one is available). You have the option of waiting for the item to restock or have a refund issued. We do not take back orders. However, any items that have notation of "Sold Out" or "Out of Stock" next to the item will need to be re-ordered on or after the estimated restock date listed. While such dates are estimates, they are usually accurate. NOTE: We have a high in-stock rating of 95%. We realize, however, that it is an inconvenience to you when an item is out of stock. We will always work hard to keep items stocked and information about stock updated.
A 9.3% retail sales tax for Arizona residents will be pulled at check out. It will be added automatically. The total will reflect the sales tax added.